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Runwhen

Digital assistant platform for SREs that automatically runs troubleshooting tasks and playbooks across Kubernetes and cloud.

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Our Verdict

Useful SRE automation concept, but ROI hinges on how much runbook work you're willing to codify.

Pros

  • Automates SRE troubleshooting playbooks
  • Chat-driven diagnostics across Kubernetes and cloud
  • Reduces MTTR for common recurring issues
  • Codifies tribal knowledge into runbooks

Cons

  • Requires investment to build playbook library
  • Early-stage with limited public references
  • Overlaps with Rootly and Shoreline.io
  • Impact depends on existing runbook quality
Best for: SRE teams with recurring incident patterns wanting to automate diagnostics. Not for: Small teams without existing runbooks or standardized troubleshooting.

When to Use Runwhen

Good fit if you need

  • Automated Kubernetes troubleshooting playbook execution
  • SRE digital assistant running diagnostic commands
  • Codified runbooks triggered by alert conditions
  • Cloud resource remediation without manual SSH access

Lock-in Assessment

Medium 3/5
Lock-in Score
3/5

Runwhen Pricing

Pricing Model
freemium
Free Tier
Yes
Entry Price
Enterprise Available
No
Transparency Score

Beta — estimates may differ from actual pricing

1,000
1001K10K100K1M

Estimated Monthly Cost

$25

Estimated Annual Cost

$300

Estimates are approximate and may not reflect current pricing. Always check the official pricing page.

Project Health

C

Health Score

25 12
Bus Factor

4

Last Commit

today

Release Freq

7d

Open Issues

21

Issue Response

N/A

License

Apache-2.0

Last checked: 2026-04-21

Community Discussion

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