Papercups
Papercups — OSS customer messaging and live chat platform with REST API and Slack integration for support workflows.
Our Verdict
Reasonable OSS chat option when self-hosting matters, but Chatwoot generally has more active development now.
Pros
- Self-hostable Intercom alternative
- REST API plus Slack integration
- Elixir/Phoenix backend is solid
Cons
- Project momentum has slowed publicly
- Fewer features than Chatwoot
- Self-host requires ops investment
When to Use Papercups
Good fit if you need
- OSS live chat with self-hosted Slack integration
- REST API for custom customer support workflows
- Open-source Intercom alternative for budget-conscious teams
- Embed chat widget in product with full data ownership
- Support inbox with Slack notification for small teams
Pricing
Price wrong?Papercups Pricing
- Pricing Model
- free
- Free Tier
- Yes
- Entry Price
- —
- Enterprise Available
- No
- Transparency Score
- —
Beta — estimates may differ from actual pricing
Estimated Monthly Cost
$25
Estimated Annual Cost
$300
Estimates are approximate and may not reflect current pricing. Always check the official pricing page.
Lock-in Assessment
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