Loris
Loris — customer conversation intelligence with real-time guidance and abusive-language detection.
Our Verdict
Best for support operations, not public UGC moderation; don't confuse it with a trust & safety API.
Pros
- Strong CX focus, built from Crisis Text Line data
- Real-time agent guidance plus abuse detection
- Good integration with major CX platforms
- Sentiment and escalation models tuned for support
Cons
- CX-first, not a general moderation API
- Requires agent workflow integration
- Pricing targets mid-market-plus contact centers
- Less useful outside support conversations
Best for: CX teams wanting agent coaching plus abusive-message detection in support chats.
Not for: Platforms moderating public UGC, comments, or community content.
When to Use Loris
Good fit if you need
- Analyzing customer conversations to surface quality insights
- Detecting empathy and resolution signals in support transcripts
- Automating CSAT scoring from conversation text at scale
- Coaching support agents with AI-suggested response improvements
Lock-in Assessment
High 2/5
Lock-in Score 2/5
Pricing
Price wrong?Loris Pricing
- Pricing Model
- custom
- Free Tier
- No
- Entry Price
- —
- Enterprise Available
- No
- Transparency Score
- —
Beta — estimates may differ from actual pricing
1,000
1001K10K100K1M
Estimated Monthly Cost
$25
Estimated Annual Cost
$300
Estimates are approximate and may not reflect current pricing. Always check the official pricing page.
Community Discussion
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