LiveChat
LiveChat — Customer support live chat platform with chat widget SDK, ticketing, and bot integrations.
Our Verdict
Reliable live chat suite for support teams; embedded in a broader paid ecosystem, so factor the stack cost.
Pros
- Mature live chat product with solid SDKs
- Rich integrations with CRMs, helpdesks, e-commerce
- Developer platform supports custom apps and bots
- Stable vendor with long-term roadmap
Cons
- Per-agent pricing adds up for larger teams
- UI modern but dated in spots
- Feature sprawl across LiveChat, ChatBot, HelpDesk
- Less flexible than headless chat SDKs
Best for: Support teams wanting plug-and-play live chat with bots and integrations
Not for: Product teams embedding deeply custom in-app messaging experiences
When to Use LiveChat
Good fit if you need
- Live chat widget SDK for e-commerce support
- Bot integration for ticket deflection before agent
- Multichannel ticketing with chat and email unified inbox
- Proactive chat triggers based on page behavior
- Chat API for building custom agent desktop integrations
Lock-in Assessment
Medium 3/5
Lock-in Score 3/5
Pricing
Price wrong?LiveChat Pricing
- Pricing Model
- subscription
- Free Tier
- No
- Entry Price
- —
- Enterprise Available
- No
- Transparency Score
- —
Beta — estimates may differ from actual pricing
1,000
1001K10K100K1M
Estimated Monthly Cost
$25
Estimated Annual Cost
$300
Estimates are approximate and may not reflect current pricing. Always check the official pricing page.
Community Discussion
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