Hiver
Hiver — Gmail-based shared inbox and customer support tool for teams managing help and support emails.
Our Verdict
A pragmatic shared inbox for Gmail-first teams that refuse to migrate to Zendesk.
Pros
- Lives inside Gmail, zero learning curve
- Shared inbox without leaving your mailbox
- Reasonable pricing for SMB support
- Solid assignment and SLA basics
Cons
- Tied to Google Workspace ecosystem
- Reporting thinner than full helpdesks
- Not ideal past mid-size support teams
- Automation depth limited
Best for: Small and midsize teams on Google Workspace wanting shared email without a full helpdesk.
Not for: Growing support orgs needing omnichannel, deep automation, or non-Google setups.
When to Use Hiver
Good fit if you need
- Gmail-based shared inbox for a small customer support team
- Collaborative email triage without leaving Google Workspace
- SLA tracking and assignment for support emails in Gmail
- Delegated mailbox management for finance or ops email queues
- Customer support analytics on top of Gmail shared inboxes
Pricing
Price wrong?Hiver Pricing
- Pricing Model
- seat
- Free Tier
- No
- Entry Price
- —
- Enterprise Available
- No
- Transparency Score
- —
Beta — estimates may differ from actual pricing
1,000
1001K10K100K1M
5
15102550100
Estimated Monthly Cost
$25
Estimated Annual Cost
$300
Estimates are approximate and may not reflect current pricing. Always check the official pricing page.
Lock-in Assessment
Medium 3/5
Lock-in Score 3/5
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