Front
Front — Shared inbox platform that brings email, SMS, and social into a collaborative team workspace.
Our Verdict
The best shared inbox for teams that live in email, pricey once you scale past a few seats.
Pros
- Unified email, SMS, and social inbox
- Collaborative comments without CC hell
- Solid API and integration marketplace
- Good analytics for email-heavy teams
Cons
- Pricing escalates quickly with seats
- Overkill for pure ticket support flows
- Mobile apps less polished than web
- Learning curve for full workflow power
Best for: Ops, success, and sales teams handling high-volume email collaboratively.
Not for: Classic helpdesk workflows better served by Zendesk or Intercom.
When to Use Front
Good fit if you need
- Shared inbox for customer emails across a support team
- SMS and social channels unified into a single team workspace
- SLA-tracked collaborative email support with assignments
- Internal comment threads on customer emails before replying
- CRM-linked email context shown alongside incoming messages
Lock-in Assessment
Medium 3/5
Lock-in Score 3/5
Pricing
Price wrong?Front Pricing
- Pricing Model
- seat
- Free Tier
- No
- Entry Price
- —
- Enterprise Available
- No
- Transparency Score
- —
Beta — estimates may differ from actual pricing
1,000
1001K10K100K1M
5
15102550100
Estimated Monthly Cost
$25
Estimated Annual Cost
$300
Estimates are approximate and may not reflect current pricing. Always check the official pricing page.
Community Discussion
Comments powered by Giscus (GitHub Discussions). You need a GitHub account to comment.