Cresta
AI agent augmentation for contact centers with real-time coaching, voice agents and post-call wrap-ups.
Our Verdict
Premium real-time contact-center AI that pays off at scale but demands enterprise commitment.
Pros
- Real-time agent coaching drives measurable lift
- Strong voice AI for contact centers
- Automated wrap-ups cut AHT meaningfully
- Backed by Sequoia and proven enterprise logos
Cons
- Enterprise-only pricing, not for SMBs
- Implementation requires CCaaS integration
- Model tuning needs ongoing ops work
- Competing with Cognigy, NICE, Five9
When to Use Cresta
Good fit if you need
- Real-time coaching for contact center agents on live calls
- AI voice agent handling inbound tier-1 support calls
- Post-call summary automation reducing wrap-up time
- Agent performance insights for contact center managers
- Live objection-handling suggestions during sales calls
Pricing
Price wrong?Cresta Pricing
- Pricing Model
- custom
- Free Tier
- No
- Entry Price
- —
- Enterprise Available
- No
- Transparency Score
- —
Beta — estimates may differ from actual pricing
Estimated Monthly Cost
$25
Estimated Annual Cost
$300
Estimates are approximate and may not reflect current pricing. Always check the official pricing page.
Lock-in Assessment
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