Chatwork
Tokyo-listed business chat for Japanese SMBs — messaging, tasks, video with Webhook & REST API for bots.
Our Verdict
The de facto business chat for Japanese SMBs; decent API, but outside Japan Slack or Teams usually win.
Pros
- Dominant in Japanese SMBs with local-language support
- Built-in tasks and video call reduce tool sprawl
- Webhook + REST API for bots and notifications
- Tokyo-listed, stable vendor for enterprise procurement
Cons
- UI and UX trail Slack and Teams noticeably
- Developer ecosystem and integrations are thin
- Search and message history feel limited
- Mostly useful inside Japan — little global pull
Best for: Japanese SMBs wanting local-language chat with light bot automation
Not for: Global teams needing deep integrations or modern collaboration UX
When to Use Chatwork
Good fit if you need
- Bot integration for CI/CD notifications in Japanese teams
- REST API for task assignment automation
- Webhook-driven alerts from monitoring tools
- Team messaging with video for Japanese SMB workflow
- API for helpdesk ticket-to-chat escalation flows
Lock-in Assessment
Medium 3/5
Lock-in Score 3/5
Pricing
Price wrong?Chatwork Pricing
- Pricing Model
- freemium
- Free Tier
- Yes
- Entry Price
- —
- Enterprise Available
- No
- Transparency Score
- —
Beta — estimates may differ from actual pricing
1,000
1001K10K100K1M
Estimated Monthly Cost
$25
Estimated Annual Cost
$300
Estimates are approximate and may not reflect current pricing. Always check the official pricing page.
Community Discussion
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