Apptentive
Apptentive — mobile customer engagement platform focused on in-app surveys, ratings prompts, and message center (now Alchemer Mobile).
Our Verdict
Solid mobile feedback tool if ratings and in-app surveys are the core need, but narrow beyond that.
Pros
- Strong in-app survey and ratings prompt targeting
- Message Center gives two-way support channel
- Sentiment tracking tied to app store reviews
- Mobile-first SDK with solid iOS/Android parity
Cons
- Rebrand to Alchemer Mobile caused doc fragmentation
- Pricing is sales-gated with no public tiers
- Focused narrowly on mobile — no web parity
- Dashboards feel dated versus modern CDPs
Best for: Consumer mobile teams driving app store ratings and NPS at scale
Not for: Web-first products or teams needing push orchestration and journeys
When to Use Apptentive
Good fit if you need
- Triggering in-app review prompts at optimal moments for App Store ratings
- Running NPS surveys within mobile apps tied to user behavior events
- Collecting in-app feedback via message center for support deflection
- Segmenting survey delivery by user lifecycle stage and engagement level
Lock-in Assessment
Medium 3/5
Lock-in Score 3/5
Pricing
Price wrong?Apptentive Pricing
- Pricing Model
- custom
- Free Tier
- No
- Entry Price
- —
- Enterprise Available
- No
- Transparency Score
- —
Beta — estimates may differ from actual pricing
1,000
1001K10K100K1M
Estimated Monthly Cost
$25
Estimated Annual Cost
$300
Estimates are approximate and may not reflect current pricing. Always check the official pricing page.
Community Discussion
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